Legal Protocols

1. Data Controller

The data controller for this website is premiumlayoutworks, located at C. Luis Marin 8, Madrid, Madrid, Espana. For any inquiries regarding the processing of your personal data, you may contact us at [email protected] or call +34 628 39 50 64.

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, username, or similar identifier.
• Contact Data: Email address, telephone number, and postal address.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Communication Data: Your preferences in receiving marketing from us and your communication preferences.

3. Purpose and Legal Basis for Processing

We process your personal data for the following purposes and under the following legal bases:

• Contract Performance: To fulfil our contractual obligations when you engage premiumlayoutworks for web design or related services.
• Legitimate Interest: To improve our website functionality, ensure network security, and prevent fraud.
• Consent: To send you marketing communications where you have opted in to receive them.
• Legal Obligation: To comply with applicable Spanish and EU legal requirements, including tax regulations and data retention mandates.

4. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Client project data will be retained for a period of 5 years following the completion of the final project milestone, in accordance with Spanish commercial record-keeping obligations. Contact form submissions are retained for 12 months unless an ongoing business relationship is established.

5. Your Rights Under GDPR

Under the General Data Protection Regulation, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data where there is no compelling reason for continued processing.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You may request a structured, commonly used, machine-readable copy of your data.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.

To exercise any of these rights, please contact premiumlayoutworks at [email protected]. We will respond to your request within 30 days in accordance with GDPR requirements.

6. International Data Transfers

premiumlayoutworks is based in Madrid, Spain, within the European Economic Area (EEA). Where we transfer personal data outside the EEA, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your personal data in compliance with GDPR Chapter V.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls, regular security assessments, and employee training on data protection protocols.

8. Supervisory Authority

If you believe that the processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Espanola de Proteccion de Datos - AEPD) at www.aepd.es.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners.

2. How premiumlayoutworks Uses Cookies

Our website at premiumlayoutworks uses the following categories of cookies:

• Strictly Necessary Cookies:

  These cookies are essential for the operation of our website. They enable core functionality such as session management, security tokens, and cookie consent preferences. Without these cookies, services you have requested cannot be provided. Our cookie consent acceptance cookie (plw_cookie_accepted) falls under this category and is stored in your browser's localStorage to remember your consent preference.

• Functional Cookies:

  These cookies allow our website to remember choices you make and provide enhanced, more personalised features. They may be set by us or by third-party providers whose services we have added to our pages.

• Analytics Cookies:

  Where deployed, these cookies collect information about how visitors use our website, such as which pages are visited most often. All data is aggregated and therefore anonymous. These cookies are only used to improve how the website functions.

3. Third-Party Cookies

We may use third-party services that set cookies on your device. These include Google Maps (for embedded map functionality on our contact page) and analytics providers. We do not control the use of these cookies and recommend reviewing the respective privacy policies of these third parties.

4. Managing Cookies

You can manage your cookie preferences at any time through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling strictly necessary cookies may impair the functionality of our website.

Our cookie banner, displayed upon your first visit, allows you to accept or decline non-essential cookies. Your preference is stored locally in your browser and is not transmitted to any external server.

5. Changes to This Policy

premiumlayoutworks reserves the right to update this Cookies Policy at any material time. Any changes will be posted on this page with an updated revision date. Continued use of the website following any changes constitutes acceptance of the updated policy.

1. Scope

This Refund Policy applies to all services provided by premiumlayoutworks, located at C. Luis Marin 8, Madrid, Madrid, Espana. It covers web design, development, branding, SEO, and all other digital services offered through our website and direct engagements.

2. Milestone-Based Payment Structure

premiumlayoutworks operates on a milestone-based payment system. Projects are divided into defined phases, each with an agreed-upon deliverable and payment schedule. Refund eligibility is assessed based on the project milestone reached at the time of the refund request:

• Before Work Begins: Full refund of any advance payment, minus administrative processing fees of 5%.
• During Active Development: Refund is calculated proportionally based on completed milestones. Payments for completed and approved milestones are non-refundable.
• Post-Delivery: Once a deliverable has been formally accepted and approved by the client, the corresponding milestone payment is non-refundable.

3. Conditions for Refund

A refund may be requested under the following conditions:

• The service was not delivered within the agreed timeframe due to circumstances solely attributable to premiumlayoutworks.
• The delivered work materially deviates from the project specification and cannot be remedied through reasonable revisions (up to 3 rounds of revision per milestone are included).
• Cancellation of the project before any work has commenced.

4. Refund Process

To request a refund, you must submit a written request to [email protected] with your project reference number and a detailed explanation of the grounds for the refund. We will acknowledge receipt within 2 business days and provide a resolution within 14 business days. Approved refunds will be processed using the original payment method within 30 days of approval.

5. Non-Refundable Items

The following are not eligible for refund:

• Third-party costs incurred on behalf of the client (domain registrations, hosting fees, stock assets, API subscriptions).
• Work completed and accepted under a change request approved by both parties.
• Services rendered free of charge or as part of a promotional offer.

6. EU Consumer Rights

Nothing in this Refund Policy affects your statutory rights under EU consumer protection legislation. If you are a consumer located within the European Union, you may have additional rights under applicable distance selling regulations.

1. Agreement to Terms

By accessing or using the services provided by premiumlayoutworks, located at C. Luis Marin 8, Madrid, Madrid, Espana, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services. These terms constitute a legally binding agreement between you (the Client) and premiumlayoutworks (the Provider).

2. Scope of Services

premiumlayoutworks provides web design, development, branding, SEO optimisation, content strategy, cloud deployment, and related digital services. The specific scope, deliverables, timelines, and pricing for each engagement are defined in a separate project proposal or statement of work (SOW) agreed upon by both parties prior to commencement of work.

3. Project Engagement and Milestones

All projects follow a structured engagement model:

• Discovery Phase: Initial consultation, requirements gathering, and project scoping.
• Blueprint Phase: Design concepts, wireframes, and technical architecture documentation.
• Build Phase: Active development and implementation of agreed specifications.
• Validation Phase: Quality assurance testing, client review, and approval cycles.
• Deployment Phase: Launch, handover, and post-launch support period.

Each milestone requires formal client approval before proceeding to the next phase. Approval may be provided in writing via email or through our designated project management channels.

4. Payment Terms

Payment schedules are defined in each project proposal. Standard terms require:

• A non-refundable deposit of 30% upon project initiation.
• Progress payments aligned with milestone completion.
• Final payment due within 14 days of project completion and formal acceptance.

Late payments incur a statutory interest charge of 8% per annum plus a fixed compensation of EUR 40, in accordance with EU Directive 2011/7/EU on late payments in commercial transactions. All quoted prices are exclusive of VAT (IVA), which will be applied at the prevailing Spanish rate.

5. Intellectual Property

Upon receipt of full payment, premiumlayoutworks assigns to the Client all intellectual property rights in the final delivered work product, including source code, design assets, copywriting, and branding materials. premiumlayoutworks retains the right to display completed work in its portfolio and marketing materials unless explicitly prohibited by written agreement.

Third-party assets (stock images, fonts, frameworks, libraries) remain subject to their respective licence terms. premiumlayoutworks will inform the Client of any third-party licence restrictions applicable to the project deliverables.

6. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the engagement. This obligation survives the termination of the agreement for a period of 24 months. Confidential information includes, but is not limited to, business strategies, technical specifications, client lists, and financial data.

7. Limitation of Liability

To the maximum extent permitted by applicable law, premiumlayoutworks shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the services provided. Our total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim.

premiumlayoutworks does not warrant that the services will be error-free, uninterrupted, or completely secure. While we employ industry-standard security practices, the Client acknowledges that no digital system is impervious to all threats.

8. Termination

Either party may terminate the agreement with 14 days' written notice. In the event of termination:

• The Client will pay for all work completed up to the date of termination.
• premiumlayoutworks will deliver all completed work product and materials in its possession.
• All confidentiality obligations remain in force as outlined in Section 6.

9. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Spain and, where applicable, the European Union. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain, without prejudice to the consumer's right to bring proceedings in their country of residence under EU Regulation 1215/2012.

10. Amendments

premiumlayoutworks reserves the right to amend these Terms of Service at any time. Material changes will be communicated to active clients via email at least 14 days before taking effect. Continued use of our services following any amendment constitutes acceptance of the revised terms.